Understanding RIM BlackBerry Email Responses

The RIM BlackBerry Email Responses feature enables customers to extend PeopleSoft transactions to a mobile device. By replying to predefined emails, Research In Motion (RIM) BlackBerry wireless handheld users can perform transactions in the PeopleSoft system. For example, they can approve sales quotes, accept field service tickets, and so on.

Before you can use the BlackBerry email response feature in an application, you must:

• Define a notification template to send email messages from a specific component.

• Develop an Application Engine program to handle the responses.