ONE TIME PASSWORD

The OTP is configured as two factor authentication mechanism and as per the level of authentication configured, it is executed.

A onetime password will be sent to the email id and/or mobile number of the user, as available on the user profile. This password will be valid only for a specified period of time, after which it will expire and no longer allow the user to proceed.

An OTP, if configured is mandatory to complete a process / transaction. The user can get a fresh OTP, by clicking on Resend Code, to receive the code again (if not received or expired). On successful authentication, the transaction is completed.

For OTP verification:

  1. In the Verification Code field, enter the code as received.
    OR
    Click Resend Code, if you wish to receive the verification code again if OTP has expired or not received.

Field Name

Description

Verification Code

The One Time Password or code sent to the customer on their registered email id or mobile number (via SMS).
  1. Click Submit. The success message appears.

FAQs

ClosedWhy is there a need for a One-Time Password (OTP)?

An OTP helps to protect against online fraud. It is a secure way to authenticate whether a customer who is making an online transaction is the rightful owner of the credit / debit card being used.