Forgot Password

Login password is the password using which customer logs into the internet banking platform. User cannot access his bank accounts without the password. Forgot password feature allows user to reset their login password to access banking portal.

User is asked to enter his User ID and Date of Birth. His identity is validated through the 2factor authentication process, post which, the user can setup a new login password for channel access.

Pre-requisites

User must have a valid login credential to access the digital banking platform.

System AdministratorAdministrator is a set of individuals that administer the applicant/Affiliate entity. For example, Accountants, Authorized Signatories for organizations, Power of Attorney for individuals. must have setup the 2 factor authentication for Forgot Password.

Features Supported In Application

• User Verification
• New Password Creation

How to reach here:

Portal > Forgot Password

To reset the password:

• In the Log In page, click Forgot Password. The Forgot Password screen appears.

Forgot Password- User Verification

• In the User Name field, enter the log in id.
• In Date of birth field, enter the date of birth of the user.
• Click Continue.
  OR
  Click Cancel the transaction.
• The verification screen appears. The user has to pass the 2factor authentication, before he can proceed.
  The Forgot Password screen appears. 2 factor authentication (OTP/Security question/Soft Token) will be as per the setup done by system administrator.
  

Forgot Password - New Password Creation

• In the Password field, enter the password.
  
• In the Re-enter Password field, re-enter the password.
• Click Submit.
  OR
  Click Cancel to cancel the transaction.
• The success message of resetting the password appears. Click Login to log in to the application.

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