Service Request

The user can view all the service requests along with the updated status of each service request initiated by them. The Service Request feature enables the user to view the details of each service request and hence, enables the user to keep track of all the service request initiated. The search criteria provided enables the user to filter service requests based on various criteria such as request type, status, reference number, date range etc.

The service requests supported are as follows:

Credit Card Hotlisting
Credit Card Supplimentary
Credit Card PIN Request
Replace Card
Update Card Limit
Update Auto Repayment
Register Auto Repayment
Deregister Auto Repayment
Activate Credit Card
Hotlist Card
Cancel Credit Card
Debit Card PIN
Apply Debit Card
Activate Debit Card
Replace Debit Card

Pre-Requisites

Transaction access is provided to the Retail User.

Features Supported In Application

The module supports following features:

View Service Request raised by user

You are here How to reach here:

Dashboard > Service Requests
OR
Dashboard > Toggle menu > Service Requests

Service Request - Summary

To view the service requests:

The initial (summary) page of the service request appears.

Field Description

Field Name	Description
Search Criteria
Request Type	The user can select the type of service request to be displayed in the search result records. The options are: Credit Card Hotlisting Credit Card Supplementary Credit Card PIN Request Update Bill Cycle Replace Card Update Card Limit Update Auto Repayment Register Auto Repayment Deregister Auto Repayment Activate Card Deactivate Card Hotlist Card Cancel Card Debit Card PIN Apply Debit Card Activate Debit Card Replace Debit Card
Reference No	The user can search for a service request based on reference number that was generated at the time the service request was initiated.
Status	The user can search for service requests based on status. The statuses are: Open Completed Rejected On selecting a status, the user is required to mandatorily specify a date range so as to be displayed all the service requests that were initiated within the specified date range and that are in the particular status.
Date Range	The user can search for service requests initiated between two dates by specifying a date range. The user cannot specify a date range that exceeds 30 days. (The maximum date range is configurable).
Search Results
Date	The date on which the service request was raised.
Request Type	The type of service request initiated.
Reference No	The reference number generated at the time the service request was raised.
Status	The current status of the service request.

Enter the required details for the service request search.
Click Search. Based on the search criteria the service requests.
OR
Click Reset to clear the search parameters.

Click on a specific service request record to view the details of that service request.

Service Request Details

This page is displayed once the user selects a service request record from the previous summary page. This screen comprises of two sections which display the details of the service request, and the transaction journey i.e. a timeline graph depicting the stages of the service request.

Field Description

Field Name	Description
Request Details
Reference Number	The reference number generated at the time the service request was raised.
Date Requested	The date on which the service request was raised.
Request Type	The type of service request initiated.
Request Details	The details of the requested service.
Transaction Journey This section displays the stages of the service request in the form of a timeline graph. Details pertaining to when the service request was initiated along with when the service request was approved or rejected are displayed with the help of this timeline.

Click Back to navigate back to the Service Request Summary screen.

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