This chapter contains the following sections:
The Messaging module of Oracle Lending is designed to handle your outgoing and incoming messages. The module supports various types of media like Mail, S.W.I.F.T. While defining a product, you can indicate the messages that should be generated for the events that take place during the lifecycle of contracts involving the product. When the events for which a message should be generated occur, the message will be automatically generated to the concerned party. The message will be transmitted to the customer’s address through the media that you have specified, and in the format and language that you maintain for the customer – message combination.
While entering the details of a contract you can choose to generate or suppress the message. You also have the option to prioritize the urgency with which a S.W.I.F.T. message should be generated.
In the case of outgoing messages, the module provides for the generation of messages using formats that you can define. By maintaining message formats you can ensure consistency across the branches of your bank. The module provides a host of features to enter or authorize testwords and to interface with media control systems to actually generate the message.
Several Customer Addresses for a Given Media
With Oracle Lending multi branch set up, the customers of your bank can operate their accounts from several locations. Based on the convenience of your customers, you can send messages to locations of their choice.
Oracle Lending provides for the setting up of several addresses for a given customer - media combination.
In addition, you can also associate a language with an address. All messages sent to the address will be expressed in the language that you indicate.
Free Format Messages
In the course of your daily banking operations you may want to generate messages that are not automatically generated by the system or you may have to communicate a message that is very specific to a customer.
In Oracle Lending, you can personalize a message by defining a free format message and linking it to a customer - address combination. Whenever the message is to be generated it will bear the personalized format that you have defined.
MCS Maintenance
Media Control System (MCS) needs to be configured. For more information, refer to Core Messaging System User Manual.
You can specify messaging preferences that will govern the workflow aspects of the messaging system module at your branch. You can indicate the following preferences: