5. Covenant Tracking Process

This chapter contains the following sections:

5.1 Introduction

The bank / financial organization receive a credit proposal application from client / customer for covenant process

5.2 Stages in Covenant Tracking Process

The different stages in covenant tracking process flow are designed using Oracle BPEL (Business Process Execution Language) and BPMN (Business Process Model and Notation) framework with multiple human tasks for workflow stages.

Oracle Business rules that are embedded help the dynamic creation of multiple approval stages. The different stages and sub-stages in the process flow can be summarized as follows:

5.2.1 Process Flow Diagram

The process flow diagram given below illustrates the activities carried out during the different stages of the workflow.

5.2.2 Process Matrix

The process matrix given below lists out the different stages, the user role handling each stage, the function Ids involved and the exit points for each stage.

Stage

Stage Title

Description

Function ID

Exit point

1

Receive covenants

Stage to receive the covenants from the cus­tomers. Covenant related informations are displayed as part of the data entry stage. The end user uploads the received document from the customer.

ORDCVREC

Received

Follow up

2

Covenants Verification

Stage for the reviewer to verify the covenants and track the document for closure

ORDCVVER

Verified

Additional info

3

Covenant Follow up

Stage for follow up the covenants from the cus­tomer.

ORDCVFUP

Received

Additional info

Step 1. Receive Covenant Details

In this stage, the bank receives an application covenant details which is tracked in the process. Facility is provided to view the interaction which has been carried out with the customers and list of covenants which are pending / received from the customer.

During the BOD activity, system initiates the task in the covenant process which are due or overdue for collect the documents

You can enter the following details:

CIF Tracking Required

Select this check box to indicate whether the CIF tracking required.

Next Revision Required

Select this check box to indicate whether the next revision required.

Frequency

Select a frequency according to which the Convent has to collected/revised from the drop-down list and the available options are:

Next Revision Date

The system defaults next revision date whenever you click ‘Calculate’ button.However, you can modify the same.

1.1 Viewing Customer Conversation

You can view the conversations which have been recorded with the customer for receiving the covenants through ‘Customer Conversation’ screen.To invoke this screen click Cust Interaction’ button in ‘Receive Covenant Details’ screen.

You can view the following details:

1.2 Viewing Conversation Information

You can view the conversation information for the selected conversation id through ‘Conversation Input’ screen. To invoke this screen click ‘View’ button in the ‘Customer Conversation’ screen.

1.3 Viewing Customer Covenant Details

You view the covenants which has been received or pending to receive from the customers through ‘Customer Covenant’ screen.To invoke this screen click ‘Customer Covenants’ button in ‘Receive Covenant Details’ screen.

You can view the following details

5.2.3 Maintaining Document Details

You can maintain the customer related documents in credit appraisal management repository through the ‘Documents’ screen. Click ‘Documents’ button from Credit Appraisal Application Entry’ screen to invoke this screen.

You can enter the following details:

Document Category

Specify the category of the document to be uploaded.The adjoining option list displays all the document categories maintained in the system. Select the appropriate one.

Document Reference

Specify the document reference number.

Document Type

Select the type of document.The adjoining option list displays all the document types maintained in the system. Select the appropriate one.

Mandatory

Select this check box to indicate whether the document is mandatory.

Compute

Select this check box to indicate whether the document to be computed.

Upload

Click ‘Upload’ button to open the ‘Document Upload’ sub-screen. The ‘Document Upload’ sub-screen is displayed below:

In the ‘Document Upload’ sub-screen, specify the corresponding document path and click the ‘Submit’ button. Once the document is uploaded through the upload button, the system displays the document reference number.

View

Click ‘View’ button to view the document uploaded.

Verified

Select this check box to indicate whether the document to be verified.

Remarks

Specify remarks, if any.

5.2.3.1 Report Tab

You can view the following details:

5.2.3.2 Checklist Tab

You can enter the following details:

Check List

The system displays the check list details.

Mandatory

The system defaults from Documents main screen.

Verified

Select this check box to indicate whether the check list items have been verified.

Comments

Specify comments, in any.

To acquire the next stage, you need to go to the ‘Task’ menu and select ‘Assigned’ under ‘Standard’ option. All tasks that have been successfully completed are listed in the right side of the screen. Select the check box against your ‘Workflow Ref No’ and click ‘Acquire’ button at the top of the screen to acquire the next stage of the task.

The system displays the system message as “xxx Acquire Successful” on successful acquisition of the task.

Task moves to Follow up stage, when the user has selected ‘Follow up’ as the outcome and save the task.

To acquire next stage select Outcome as ‘Received’ and then click ‘Ok’ to proceed to the next stage. To select the acquired task for the next stage, select ‘Acquired’ under ‘Standard’ option in the ‘Task’ menu. All the tasks that have been successfully acquired are displayed in the right side of the screen. Search for your workflow reference number and click the ‘Workflow Ref No’ to open ‘Covenant verification’ screen.

Step 2. Covenant Verification

Task is moved to completed stage, when the user has selected ‘VERIFIED’ as the outcome and save the task.

To acquire the next stage, you need to go to the ‘Task’ menu and select ‘Assigned’ under ‘Standard’ option. All tasks that have been successfully completed are listed in the right side of the screen. Select the check box against your ‘Workflow Ref No’ and click ‘Acquire’ button at the top of the screen to acquire the next stage of the task.

The system displays the system message as “xxx Acquire Successful” on successful acquisition of the task.

Task moves to Receive covenant stage, when the user has selected ‘ADDITIONAL_INFO’ as the outcome and save the task.

Click ‘Ok’ to proceed to the next stage. To select the acquired task for the next stage, select ‘Acquired’ under ‘Standard’ option in the ‘Task’ menu. All the tasks that have been successfully acquired are displayed in the right side of the screen.

Step 3. Covenant Follow up

Task is moved to covenants Verification stage, when the user has selected ‘RECEIVED’ as the outcome and save the task.

To acquire the next stage, you need to go to the ‘Task’ menu and select ‘Assigned’ under ‘Standard’ option. All tasks that have been successfully completed are listed in the right side of the screen. Select the check box against your ‘Workflow Ref No’ and click ‘Acquire’ button at the top of the screen to acquire the next stage of the task.

The system displays the system message as “xxx Acquire Successful” on successful acquisition of the task.

Task moves to Receive Covenants stage, when the user has selected ‘Additional Info’ as the outcome and save the task.