The Oracle Commerce Cloud Agent Console provides customer service agents, agent supervisors, and administrators with the ability to:

Prior to accessing the Agent Console, contact your system administrator to set up the proper permissions to use the Agent Console. Ensure you have a current user ID and password for your role: CS Agents or CS Agent Supervisors.

The Administrator role does not have access to the Agent Console.

You should also be provided with the page location for logging into the Agent Console using your browser. For a list of supported browsers, see Oracle Commerce Cloud Known Issues.

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