Each user accessing the Oracle Commerce Cloud Agent Console must have a valid user account. One default Administrator account is included with your Oracle Commerce Cloud instance, but an administrator must create additional profiles manually. For more information on other Oracle Commerce Cloud settings, see Using Oracle Commerce Cloud.

The roles available for users of the Agent Console include CS Agent and CS Agent Supervisor. The difference between the roles is that the CS Agent Supervisor can process manual adjustments for refunds. For more information, see the Process returns section.

To create a profile for an Agent Console user:

If a user with another role tries to log into the Agent Console, he or she receives a dialog stating the user has entered an incorrect user name or password.

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