Once an order is placed and sent to the fulfillment system, the items may be shipped in one or more packages. You may need to track these shipments to determine their status. The Agent Console provides information on each of the packages associated with an order, whether it is one or more.

To track the packages:

The link directs you to the carrier site where the information on the chosen package is displayed. The number of lines in the Tracking Shipment dialog corresponds to the number of packages associated with the order.

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