There may be situations where the customer is having issues with placing an order, so the order is in progress but incomplete.

To assist with an in-process or incomplete customer order:

Once you click Place Order, the order data (except for payment information) is immediately saved or persists in the system to avoid situations where order data is lost when a third-party application (for example, a credit card system) is for some reason unsuccessful and the order fails. This functionality eliminates the need to rebuild the entire order from nothing. Because the order data persists, you can recover the order if necessary.

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