Depending on your business practices, a customer remorse / order hold period may be in place.

This time period is set by your system administrator and represents the time lag between when the order is placed and when the order is in Submitted to Fulfillment status, thus holding the order before it is packaged, shipped, and delivered.

Before the order is in Fulfilled status, you can search for the order and cancel or amend the order. See the Cancel an order or Amend a placed order sections. Once the period has passed, this option is no longer available.

For the administration procedure, see the Set the customer remorse period section.

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