Depending upon the PayPal Payment Capture Action option set up in Oracle Commerce Cloud administration interface Payment Processing, PayPal payments involve one of the following:

When working with amending orders involving the Order Shipped PayPal payment option, the following activities may result:

In the case of the Order Placed option, if a refund is required, the Oracle Commerce Cloud system initiates a refund call to PayPal, because the payment has already been captured. PayPal completes the refund to the shopper’s account.

Note: In the case of refunds, depending upon the merchant’s arrangement with PayPal, a fee may be charged to the merchant.


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