The agent supervisor may encounter situations where, for example, the price of an item changes before the order is shipped, or you want to provide assistance to a shopper due to issues with a previous order.

The price override feature allows an agent supervisor during the remorse period to impose a more favorable price to order items. This feature can be activated or deactivated in Oracle Commerce Cloud administration interface under Agent Settings.

To use price override:

When the order is placed, and the order is opened for review, under Order Items, next to the subtotal of an item where a price override occurred, an icon is displayed showing the Price Override Reason and the agent who completed the override.


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