You can cancel an order under the following circumstances:

If the order falls within the remorse period, the order status is still designated as Submitted for Fulfillment.

To cancel an order within the remorse period:

If the order is outside the remorse period, then the Cancel Order button is not displayed. The customer then may want to start a Return or Exchange Order.

An order using PayPal as a payment option can also be cancelled. The cancel order request is made through PayPal.

For information on PayU Latam in regards to order cancellation, see the Understand PayU Latam use section.


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