You may encounter cases involving order level discount adjustments or buy-one-get-one (BOGO) / gift with purchase (GWP) adjustments where the refund calculation is shown as a negative refund value. The Oracle Commerce Cloud allows for the creation and processing of a return request. The amount of the refund is shown as $0 with the negative amount associated with the order in the event of any future returns.

For example, a shopper purchases several items totaling $104.00 and uses the promotion code SAVE20 to save 20% on an order of $100 or more. After the order has been fulfilled, if the shopper decides to return one of the items totaling $5, the order total would fall below the $100 required to use the promotion code. The 20% discount is no longer valid, and the result is a negative value for the refund.

To process a negative refund:


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