31201 - Process not running

Alarm Group:

PROC

Description:

A managed process cannot be started or has unexpectedly terminated.

Severity:

Major

Instance:

May include process name

HA Score:

Normal

Auto Clear Seconds:

300

OID:

eagleXgDsrProcNotRunningNotify

Cause:

Internal error occurs and application shut down abruptly. A managed process cannot be started or has been terminated unexpectedly .

Diagnostic Information:

1. If this alarm is observed during installation of DSR system, and alarm instance is EXGSTACK_Process, make sure the DAMP Profile Assignment procedure is complete on the active SOAM for all DA-MPs.
2. During application start and shutdown, a temporary error may result while restarting the application.
   1. The alarm automatically clears in 300 seconds if it was caused by a temporary error that no longer exists now.
   2. The alarm exists, if the error is not recovered.
3. If alarm is raised after any unapproved configuration change, try to revert back the configuration and check if alarm clears.

   Note:

   In a few cases, the alarm may stay for more than 300 seconds even if error condition is corrected. In such cases, wait for 300 seconds after corrective actions, before reporting it.

Recovery:

1. This alarm indicates a managed process cannot be started and has unexpectedly terminated.
2. It is recommended to contact My Oracle Support.