19204 - Preferred route unavailable

Alarm Group:

SS7

Description:

M3RL has started to utilize a lower priority (higher cost) route to route traffic toward a given destination address, because the higher priority (lower cost) route specified for that RSP/Destination has become Unavailable.

Severity:

Major

Instance:

RSP Name

HA Score:

Normal

Auto Clear Seconds:

This alarm does not autoclear.

OID:

awpss7M3rlPreferredRouteUnavailableNotify

Recovery:

1. If the preferred route becomes Unavailable due to the receipt of a TFP, the route's status will be periodically audited by sending RST messages to the adjacent point code which sent the TFP.
2. Route status can be monitored from SS7/Sigtran > Maintenance > Remote Signaling Points.
3. Verify that IP network connectivity exists between the MP server and the adjacent servers.
4. Check the event history logs for additional SS7 events or alarms from this MP server.
5. Verify that the adjacent server is not under maintenance.
6. If the problem persists, it is recommended to contact My Oracle Support.