22017 - Route List Alarm Aggregation Threshold

Alarm Group:

DIAM

Description:

This alarm occurs when there are a ‘Critical’ number of Route List alarms for the Network Element.

Note:

The alarm thresholds are configurable using the Alarm Threshold Options tab on Diameter > Configuration > System Options.

Severity:

Critical

Instance:

<NetworkElement>

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

eagleXgDiameterRouteListUnavailableThresholdReachedNotify

Cause:

The alarm # 22017 raises when the total number of Route List alarms for a single NE have reached the configured Route List Failure Critical Aggregation Alarm Threshold.

The alarm gets cleared when the total number of Route List alarms for a single NE have dropped to at least 20% below the configured Route List Failure Critical Aggregation Alarm Threshold.

Diagnostic Information:

For further information on this alarm:

1. Examine the alarm log from Main Menu > Alarms & Events on Active SOAM Server.
   
   
2. Navigate to Diameter > Maintenance > Route Lists to find all the route lists with a problem for the specific MP.
3. A Route List's operational status is always set to the operational status of the Route Group within the Route List that is designated as the Active Route Group.
4. If all Route Groups within the route list are Unavailable, then the Route List is Unavailable and there is no Active Route Group.

Recovery:

1. Use Main Menu > Diameter > Maintenance > Route Lists to monitor Route List status.
2. Verify that IP network connectivity exists between the MP server and the peers.
3. Check the event history logs for additional DIAM events or alarms from this MP server.
4. Verify that the peers in the Route List are not under maintenance.
5. It is recommended to contact My Oracle Support for assistance.