33005 - DM-IWF PTR Pool Utilization

Alarm Group:

DIWF

Description:

The DM-IWF PTR Pool Utilization is approaching its maximum engineered capacity. DM-IWF allocates a pending transaction record (PTR) for every pending Diameter-to-MAP and MAP-to-Diameter transaction. If this problem persists and the pool reaches 100% utilization, all new ingress messages will be discarded. This alarm should not normally occur when no other congestion alarms are asserted.

Severity:

Minor, Major, Critical

Instance:

RxDmiwfTranRspMsgQueue, DM-IWF

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

eagleXgDiameterDmiwfAppPTRPoolUtilizationNotify

Recovery:

1. Examine the Alarm log in Alarms & Events and evaluate whether the DSR Application Task might be experiencing a problem processing the messages. The rate of messages being processed by DM-IWF can be monitored from the from Status & Manage > KPIs page
2. If one or more DA-MPs in a server site have failed, this may result in too much traffic being forwarded to the DM-IWF instance reporting this alarm. DA-MP server status can be monitored from the Status > Manage > Server.
3. If one or more DM-IWF instances configured in a server site are unable to provide service, this may result in too much traffic being forwarded to the DM-IWF instance reporting this alarm. DM-IWF application admin state can be monitored from Diameter > Maintenance > Applications. DM-IWF service provider status can be monitored from Communication Agent > Maintenance > Routed Services Status
4. If the problem persists, it is recommended to contact My Oracle Support.