22101 - Connection Unavailable

Alarm Group:

DIAM

Description:

Connection is unavailable for Diameter Request/Answer exchange with peer.

Note:

This alarm is not raised when the Suppress Connection Unavailable alarm for a Transport Connection is set to Yes.

Alarm 22101 is generated when the connection's administrative state is enabled and the connection is not in a state where it can send or receive Diameter Requests or Answers to/from the peer. The alarm is generated when one of the following occurs.

• Connection's Admin State transitions from disabled to enabled
• Connection's Operational Status transitions from available to unavailable
• Connection's Operational Status transitions from degraded to unavailable

Severity:

Major

Instance:

<Connection Name>

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

eagleXgDiameterConnectionUnavailableAlarmNotify

Cause:

Alarm #22101 raises when the connection's administrative state is enabled and the connection is not in a state where it can send or receive Diameter Requests or Answers to/from the peer. The alarm is generated when one of the following occurs:

• Connection's Admin State transitions from disabled to enabled
• Connection's Operational Status transitions from available to unavailable
• Connection's Operational Status transitions from degraded to unavailable

Diagnostic Information:

Confirm any of following conditions is occurring:

1. A host IP interface is down
2. A host IP interface is unreachable from the peer
3. A peer IP interface is down
4. A peer IP interface is unreachable from the host

Verify the following are configured and available:

1. Remote IP availability
2. Remote server (port) availability
3. Network availability
4. Local IP route to remove
5. Local MP service availability
6. Configuration correctness, such as CEX parameter matching with remove

Recovery:

1. Confirm the host IP interface is down or unreachable from the peer.
2. Confirm the peer IP interface is down or unreachable from the host.
3. Verify the following are configured and available:
   • Remote IP availability
   • Remote server (port) availability
   • Network availability
   • Local IP route to remove
   • Local MP service availability
   • Configuration correctness, such as CEX parameter matching with remove
4. Identify the most recent Connection Unavailable event in the event log for the connection and use the Event's recovery steps to resolve the issue.
5. If the problem persists, it is recommended to contact My Oracle Support.