22734 - Policy and Charging Unexpected Stack Event Version

Alarm Group:

PCA

Description:

A Policy and Charging server received a stack event with an unexpected down-version.

Severity:

Major

Instance:

N/A

HA Score:

Normal

OID:

pdraPdraUnexpectedSEDownVersionNotify

Auto Clear Seconds:

300 (5 minutes)

Cause:

A Policy and Charging server received a stack event with an unexpected down-version. One of the SBRs is running on an older version of DSR software.

Diagnostic Information:

From the event history, view the details of this alarm. Determine which server/server group the alarm was raised for.

Recovery:

1. From the NOAM GUI at Policy and Charging > Maintenance > SBR Status, find the Resource Domain Name to which the stack event was being sent.
2. Expand all Server Groups having that Resource Domain name to see which Server Group hosts the ComAgent Sub Resource.
3. The Server with Resource HA Role of "Active" is likely the server that has the old software (unless a switch-over has occurred since the alarm was asserted). In any case, one of the servers in the Server Group has old software. The software version running on each server can be viewed from Administration > Upgrade. The "Hostname" field is the same as the Server Name on the SBR Status screen
4. Find the server or servers running the old software and upgrade those servers to the current release and accept the upgrade.
5. If additional assistance is needed, it is recommended to contact My Oracle Support.