32333 - HP hpacucliStatus utility problem

Alarm Group:

PLAT

Description:

This major alarm indicates there is an issue with the process that caches the HP disk subsystem status. This usually means the hpacucliStatus/hpDiskStatus daemon is either not running, or hung.

Severity:

Major

Instance:

May include AlarmLocation, AlarmId, AlarmState, AlarmSeverity, and bindVarNamesValueStr

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

eagleXgDsrTpdHPACUCLIProblemNotify

Alarm ID:

TKSPLATMA34

Recovery:

1. Run syscheck in verbose mode.
2. Verify the firmware is up to date for the server, if not up to date, upgrade firmware and re-run syscheck in verbose mode.
3. Determine if the HP disk status daemon is running. If not running, verify it was not administratively stopped.

   Note:

   The disk status daemon is named either TKLChpacucli or TPDhpDiskStatus in more recent versions of TPD.
   1. Executing status TPDhpDiskStatus, or status TKLChpacucli depending on TPD release, should produce output indicating the process is running.
4. If not running, attempt to start the HP disk status process with start TPDhpDiskStatus, or if appropriate start TKLChpacucli .
5. Verify there are no hpssacli or hpacucli error messages in /var/log/messages. If there are this could indicate the HP utility is hung. If the HP hpssacli utility or hpacucli utility is hung, proceed to the next step.
6. It is recommended to contact My Oracle Support and provide the system health check output, and savelogs_plat output.