32347 - The hwmgmtcliStatus daemon needs intervention

Alarm Group:

PLAT

Description:

This alarms indicates the hwmgmtcliStatus daemon is not running or is not responding.

Severity:

Major

Instance:

May include AlarmLocation, AlarmId, AlarmState, AlarmSeverity, and bindVarNamesValueStr

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

eagleXgDsrTpdHWMGMTCLIProblemNotify

Alarm ID:

TKSPLATMA47

Recovery:

1. Run syscheck in verbose mode.
2. Verify the firmware is up to date for the server, if not up to date, upgrade firmware and re-run syscheck in verbose mode.
3. Determine if the hwmgmtd process is running. If not running, verify it was not administratively stopped.
   • Execute service hwmgmtd status to produce output indicating the process is running.
   • If not running, attempt to start process service hwmgmtd status.
4. Determine if the TKLChwmgmtcli process is running. If not running, verify it was not administratively stopped.
   • Execute status TKLChwmgmtcli to produce output indicating the process is running.
   • If not running, attempt to start process start TKLChwmgmtcli.
5. Verify there are no hwmgmt error messages in /var/log/messages. If there are this could indicate the Oracle utility is hung. If hwmgmtd process is hung, proceed with next step.
6. It is recommended to contact My Oracle Support and provide the system health check output.