22723 - Policy and Charging Session Sub-resource
Unavailable
- Alarm Group:
- PCA
- Description:
- One or more Policy and Charging session
sub-resources are not available.
- Severity:
-
- Major: When
a Session SBR Database is prepared or
enabled and at least one of the
server
groups hosting session sub-resources is not available.
- Critical: When a Session SBR Database is
prepared or enabled and all of the
server
groups hosting session sub-resources are not available.
- Instance:
- <ResourceDomainName>
- HA Score:
- Normal
- OID:
- pdraPdraSessionSubresourceUnavailableNotify
- Auto Clear Seconds:
- 0 (zero)
Recovery:
-
At the NOAM, navigate to the SBR Database Status
screen at
and locate the SBR
Database specified in the Alarm Additional Information. The database's
Operational Status and the Operational Reason values associated with resource
users and resource providers are displayed.
-
Click on the row for the Database Name. If the
Resource User Operational Reason has a colored cell, the lower-left pane on the
status screen will display information about which resource users are having
problems accessing the database. If the Resource Provider Operational Reason
has a colored cell, the lower-right pane on the status screen will display
information about which resource providers are unable to provide service.
-
If the Resource Provider pane on the lower right is
empty, look for ComAgent connection Alarms. If ComAgent connection alarms
exist, follow the Recovery steps for those alarms to troubleshoot further. If
there are no ComAgent connection alarms, review the configuration of Resource
Domains, Places, and Place Associations using the NOAM GUI and verify that they
are provisioned as expected:
-
Click the Database Name hyperlink to go to the SBR
Database Configuration View screen, filtered by the SBR Database Name. Make
note of the Resource Domain configured for the SBR Database.
-
Navigate to the ComAgent HA Services Status screen
at
and locate the
Resource with name equal to that configured as the Resource Domain for the SBR
Database.
-
Click the HA Services Status row for the Resource,
which will have further detailed information about the Communication Agent's
problem.
-
It is recommended to contact My Oracle Support for assistance if needed.