Error Code 508

Associated Error Category

SBR Error

Description

SBR Error - SBR database error prevents SBR from reading, writing, or deleting a record

Associated P-DRA Alarm/Event

Event 22711 - SBR Database Error (refer to the DSR Alarms and KPIs Reference for details about this event)

Associated Measurement

TxPdraAnswersGeneratedForPsbrErrResp

Associated Diameter Interface / Message Type

• Gx CCR-I, CCR-U, and CCR-T
• Rx AAR, STR
• Gx-Prime CCR-I, CCR-U, and CCR-T

GUI Configurable

Yes

Recovery

1. Check findSessionRef Processing, findOrCreateBindingResult Processing, findOrCreateBinding Response Processing with PCRF Pool, findSession Response Processing, and AAR Processing in the Error Resolution appendix of the Policy and Charging Application User Guide to investigate and understand the circumstances where the error occurs.
2. Go to PCA NOAM GUI at Main Menu > Policy and Charging > Maintenance > SBR Status to verify the status of binding and session SBR servers.
3. Check the Main Menu > Alarms & Events > View History and set the Display Filter by Events (in particular, 22711 - SBR Database Error). The table, operation, and key value of the SBR DB where the error may occur will be indicated as well.
4. Get the measurement report from Main Menu > Measurements > Report for, but not limited to, "SBR Binding Exception" and "SBR Session Exception" Measurement Groups.