0331 - SCCP is Not Available

The SCCP subsystem is not available to any LIM(s). All TSM/DSM-SCCP cards have failed.

Example

RLGHNCXA21W 00-02-07 11:02:30 EST  EAGLE 35.0.0
*C 0100.0331 *C SCCP SYSTEM         SCCP is not available

Alarm Level: Critical

Recovery

1. Use rept-stat-sccp command to determine the status of the SCCP subsystem.
   This command also identifies which TSM/DSM cards are OOS-MT. For example, enter:
   rept-stat-sccp
   Example of the output:

   RLGHNCXA03W 00-02-07 16:10:50 EST  EAGLE 35.0.0
   SCCP SUBSYSTEM REPORT IS-NR          Active     -----
   SCCP Cards Configured= 1  Cards IS-NR= 1  Capacity Threshold = 100%
   CARD   VERSION      PST        SST        AST       MSU USAGE  CPU USAGE
       ---------------------------------------------------------------------
   1212   021-001-000  IS-NR      Active     ALMINH       47%      32%
       ---------------------------------------------------------------------
   SCCP Service Average MSU Capacity = 47%    Average CPU Capacity = 32%
       Command Completed.

2. Reinitialize any card(s) not in an IS-NR state using the init-card command.
3. After the card(s) have been reloaded, use the rept-stat-sccp command to verify the SCCP subsystem has returned to full capacity.
4. If any card(s) fail to return to IS-NR, reseat the card(s).
5. If the card(s) still do not return to IS-NR, replace the card(s).
   Refer to the Maintenance Manual, Appendix A, Card Removal/Replacement Procedures.