0901 - Card DB Load Timeout, Check GLS SS

This message indicates that the database of a card or subsystem has been in a transition for 9 minutes. This alarm shows the unavailability of the GLS subsystem. If the Integrated GLS feature is OFF or not yet enabled, this alarm shows that no TSM/E5-TSM is in IS-NR state or no TSM/E5-TSM card is responding to GWS requests. If the Integrated GLS feature is ON, this alarm shows that the E5-OAM cards are not performing the GLS functionality properly.

Example

tekelecstp 02-09-21 17:09:58 EST EAGLE5 42.0.2-63.38.33
** 0076.0901 ** CARD 1201 SS7ANSI Card DB load timeout, check GLS SS

Alarm Level: Major

Recovery

1. Use the rtrv-ctrl-feat command to check the state of Integrated GLS feature. If the Integrated GLS feature is enabled and ON, the GLS subsystem is running. Go to step 6.
2. If the Integrated GLS feature is OFF or not yet enabled, the GLS subsystem is a collection of TSM/E5-TSM cards running the GLS application. Verify that at least one TSM/E5-TSM card is in IS-NR state using the rept-stat-card:appl=gls command.
3. If TSM/E5-TSM card(s) are not in IS-NR state, enter the init-card:appl=gls command to boot the GLS subsystem.
4. Verify that the cards come back in service. Use the rept-stat-card:appl=gls command.
5. 
   

   Run the rept-stat-db:display=all command to identify which cards are in transition, and note all cards that are in transition state (T column set to "Y"). If the transition is not cleared, turn the Integrated GLS feature ON again, then contact My Oracle Support (MOS).

   Example of rept-stat-db command:

   tekelecstp 02-09-21 16:01:58 EST  EAGLE5 42.0.2-63.38.33
       DATABASE STATUS: >> NOT OK (DMS) <<
               TDM 1114 ( STDBY)                 TDM 1116 ( ACTV )
               C   LEVEL    TIME LAST BACKUP     C   LEVEL    TIME LAST BACKUP
               - -------- ---------------------- - -------- ----------------------
       FD BKUP Y       22 02-09-07 13:33:18 EST  Y        1     -        -
       FD CRNT Y       71                        Y       71
               MCAP 1113                         MCAP 1115
               - --------                        - --------
       RD BKUP -    -         -        -         -    -         -        -
       USB BKP -    -         -        -         -    -         -        -
   
       CARD/APPL  LOC   C  T  LEVEL       TIME LAST UPDATE   EXCEPTION
       ---------  ----  -  -  ----------  -----------------  --------------
       VSCCP      1101  Y  N  71          02-09-20 13:25:06       -
       MCP        1104  -  -      -           -        -          -
       CCS7ITU    1105  Y  N  71          02-09-20 13:25:06       -
       MCP        1107  -  -      -           -        -          -
       VSCCP      1111  Y  N  71          02-09-20 13:25:06       -
       OAM-RMV    1113  -  -      -           -        -          -
       TDM-CRNT   1114  Y  N  71          02-09-20 13:25:06       -
       TDM-BKUP   1114  Y  -  22          02-08-31 10:31:00  DIFF LEVEL
       OAM-RMV    1115  -  -      -           -        -          -
       OAM-USB    1115  -  -      -           -        -          -
       TDM-CRNT   1116  Y  N  71          02-09-20 13:25:06       -
       TDM-BKUP   1116  Y  -  1           00-00-00 00:00:00  DIFF LEVEL

6. If the Integrated GLS feature is ON, turn it OFF with the CHG-CTRL-FEAT:partnum=893038901:status=OFF command.
7. Wait for 5 minutes, and use the rept-stat-db:display=all command to verify that there are no cards in transition. Turn the Integrated GLS feature back on using the CHG-CTRL-FEAT:partnum=893038901:status=ON command.
8. If the problem persists, contact My Oracle Support (MOS).