About Configuring Oracle ASR

Configure Oracle Auto Service Request (Oracle ASR) to automatically generate service requests for specific hardware faults.

Oracle ASR is a secure support feature that can improve system availability through expedited diagnostics and priority service request handling. You can configure Oracle ASR on Oracle Database Appliance to use its own ASR Manager (internal Oracle ASR) or use Oracle ASR Manager configured on another server in the same network as your appliance (external Oracle ASR). If you already have Oracle ASR Manager configured in your environment, you can register Oracle Database Appliance with your existing Oracle ASR Manager.

Note:

With an internal Oracle ASR Manager, an alert is not sent when the server goes down. If a critical event occurs on Oracle Database Appliance with an external Oracle ASR Manager, then an alert can still be sent to Oracle.

You can configure Oracle ASR as part of deploying the appliance, or you can use the Oracle Appliance Manager Web Console or command-line interface to configure or edit an Oracle ASR after deployment.

You need the following items to support Oracle ASR:

• Oracle Database Appliance hardware must be associated with a Support Identifier (SI) in My Oracle Support.

• If a proxy server is required for Internet access to Oracle, then you must also provide the name of the proxy server. You can optionally configure Oracle ASR to use Simple Network Management Protocol (SNMP) Version 2 or SNMP Version 3.

• To configure an internal Oracle ASR Manager, you need a My Oracle Support account user name (e-mail address) and password associated with the My Oracle Support account under which the server is registered.

• To register with an external Oracle ASR Manager, you need the IP address of the Oracle ASR Manager.