Oracle CRM On Demand Desktop Administration Guide > Administering Oracle CRM On Demand Desktop > Changing the Behavior of Oracle CRM On Demand Desktop >

Controlling the Confirm Synchronization Tab

You can specify how Oracle CRM On Demand Desktop allows the user to handle deletions that occur during a synchronization. The delete confirmation feature allows the user to cancel, during synchronization, a deletion that the user made in Microsoft Outlook. If you enable this feature, then Oracle CRM On Demand Desktop does the following work:

• Displays the Confirm Synchronization tab on the Synchronization Control Panel dialog box.
• Uses the Confirm Synchronization tab to allow the user to confirm the delete operation. If the user deletes a record in Microsoft Outlook, then Oracle CRM On Demand Desktop displays the Confirm Synchronization tab during synchronization. If the user confirms, then Oracle CRM On Demand Desktop removes the deleted record from the Oracle CRM On Demand database on the Oracle CRM On Demand server.

To control the Confirm Synchronization tab

1. Use an XML editor to open the connector_configuration.xml file.
2. To display the Confirm Synchronization tab on the Synchronization Control Panel dialog box, do the following:
   1. Add the following code to the root element of the connector_configuration.xml file:

   <features deletion_confirmation_mode="enable"/>

   For more information, see Setting the Delete Confirmation Mode Attribute.

   2. Specify the objects that Oracle CRM On Demand Desktop displays in the Delete from On Demand list in the Confirm Synchronization tab.

      For more information, see Specifying the Type of Object the User Can Confirm for Deletion.

3. To suppress the display of the Confirm Synchronization tab on the Synchronization Control Panel dialog box, add the following code to the root element of the connector_configuration.xml file:

   <features deletion_confirmation_mode="suppress"/>