Oracle CRM On Demand Desktop Administration Guide > Customizing Oracle CRM On Demand Desktop > Customizing Oracle CRM On Demand Desktop >

Customizing How Oracle CRM On Demand Desktop Maps Fields

The od_basic_mapping.xml file describes objects you can add to Microsoft Outlook. These objects can be stored in either Microsoft Outlook storage (in .PST or .OST files) or in Oracle CRM On Demand Desktop's DB FACADE storage. It is a common practice to add objects displayed on the left side list of Outlook Explorer to Outlook storage, and to add other objects including associations and picklists to DB FACADE storage. Objects placed in Outlook storage are typically required to be displayed using Microsoft Outlook forms. Objects in DB FACADE storage are usually represented using dialogs.

The od_basic_mapping.xml file also defines the mapping between an Oracle CRM On Demand field and a Microsoft Outlook field. Using this file, you can extend the set of fields that Microsoft Outlook objects reference. Each description for an object defined in Microsoft Outlook storage includes the following information:

• The form that Oracle CRM On Demand Desktop uses to display the object. The form must be described in the forms_xx.xml file. The forms_xx file is dependent on the od_basic_mapping file. However, the form ID for each object is defined in od_basic_mapping.xml.
• The icons that Oracle CRM On Demand Desktop uses to display the object. Oracle CRM On Demand Desktop uses these icons in Microsoft Outlook views.
• The folder name for the object in the Microsoft Outlook navigation pane.
• A set of custom Microsoft Outlook views that Oracle CRM On Demand Desktop applies to the Microsoft Outlook view.
• Each description for an object defined in DB FACADE storage includes the object name and the icons that Oracle CRM On Demand Desktop uses to display the object. For more information, see XML Code to Map a Field in Microsoft Outlook Storage.