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Uninstalling Oracle CRM On Demand Desktop by Using the Windows Control Panel

You can uninstall Oracle CRM On Demand Desktop by using the Windows control panel.

To avoid a loss of data, it is recommended that all users synchronize and back up all personal data before removing Oracle CRM On Demand Desktop.

To remove Oracle CRM On Demand Desktop using the Windows control panel

1. Make sure that Oracle CRM On Demand Desktop users have synchronized and backed up their personal data as follows:
   1. In Microsoft Outlook, perform a synchronization.
   2. Back up personal data.

      To back up personal data, it is recommended that the user use the standard Microsoft Outlook feature to export personal data to a file.

2. To remove Oracle CRM On Demand Desktop:
   1. Log in to the computer as an administrator.
   2. Click the Start menu, choose Control Panel, and then open Programs and Features.
   3. In the Currently Installed Programs window, click Oracle CRM On Demand Desktop, and then click Uninstall.

      NOTE:  You can confirm the removal of all Oracle CRM On Demand Desktop related data by clicking Yes when you receive the following message: Uninstalling the CRM On Demand Desktop application will remove from Microsoft Outlook all your CRM related data, which is not synchronized yet. Click Yes to continue uninstalling the application. Otherwise click No and perform full synchronization. Then make a backup of all shared contacts, which you want to keep in Microsoft Outlook. Try uninstalling the CRM On Demand Desktop application again.