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About Local Synchronization

Local synchronization allows users to synchronize changes to records that occurred in Microsoft Outlook with corresponding records in Oracle CRM On Demand, and to synchronize changes made in CRM On Demand with those same records back to Microsoft Outlook.

In local synchronization, only the records modified in Microsoft Outlook are synchronized with Oracle CRM On Demand. To synchronize all the records in Microsoft Outlook, you must run full synchronization. Oracle CRM On Demand Desktop allows users to switch between full synchronization and local synchronization.

During each local synchronization, Oracle CRM On Demand Desktop does the following:

• Builds a snapshot of records modified in Oracle CRM On Demand Desktop and compares them with the same records in Oracle CRM On Demand. If there are no collisions, then the changes are saved in Oracle CRM On Demand. Otherwise, you are prompted to resolve the synchronization collisions.
• If you have created new records in Oracle CRM On Demand Desktop, then local synchronization adds them to Oracle CRM On Demand.
• Deletes records you have deleted in Oracle CRM On Demand Desktop in Oracle CRM On Demand. If these records have been modified in Oracle CRM On Demand, then a collision occurs.

NOTE:  The default synchronization in Oracle CRM On Demand Desktop is local synchronization. If you double-click the CRM Desktop icon in the system tray, then local synchronization launches. However, clicking the Synchronize Now button in the Resolve Conflicts tab in the Control Panel always launches full synchronization, regardless of the default synchronization option.

For more information on Windows registry parameters that affect local synchronization, see Windows Registry Parameters That Affect Local Synchronization.