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Enabling Modification Tracking

Modification tracking must be enabled in Oracle CRM On Demand so that invitees can be successfully added or removed from appointments.

To enable modification tracking

1. In Oracle CRM On Demand, click Admin (in the upper-right corner).
2. Click User Management and Access Controls, then Role Management.
3. For each role that affects your users, do the following:
   1. Click Edit next to the role.
   2. Navigate to Step 2 - Record Type Access.
   3. Select the check box in the Has Access column for the Modification Tracking object.
   4. Click Finish.
4. Click Back to User Management and Access Controls.
5. Click Access Profiles.
6. For each access profile that affects your users, do the following:
   1. Click Edit next to the access profile.
   2. Navigate to Step 2 - Specify Access Levels.
   3. For the Modification Tracking object use the drop-down menu to set the access level to Read/Edit/Delete.
   4. Click Finish.
7. Click Back to User Management and Access Controls.
8. Click Back to Admin Homepage.
9. In the Business Process Management section, click Enable Modification Tracking.
10. Select the check boxes for the following record types:
    • Activity
    • Activity User
    • Contact
    • Position
    • User
11. Click Back to Admin Homepage.