Viewing Interaction HistoriesOracle Contact On Demand tracks what happens to each customer interaction in a separate file, called an interaction history. Similar to a log file, the interaction history includes such information as the agent, priority, and routing for the voicemail. Interaction histories are stored as attachments to the activity records. To see the interaction history
|
Published 7/3/2018 | Copyright © 2005, 2018, Oracle. All rights reserved. Legal Notices. |