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Administering Oracle CRM On Demand > Business Process Management > Data Rules and Assignment > Lead Conversion Administration > Reject Code for Leads

Reject Code for Leads

When users reject a lead, they must select a rejection code in the Reject Code field in the Reject a Lead page. Users can also enter a text description of the reason for the rejection in the Reject Reason field. If a user selects the Other value in the Reject Code field, the Reject Reason field becomes a required field, and the user must enter a description of why the lead was rejected. Otherwise, the Reject Reason field is optional.

A number of values are provided by default for the Reject Code field, but you can change these values, or add more values to the list. The default values are:

• 3rd Party Contact
• Do Not Contact Again
• Duplicate
• Failed to Reach Contact
• Inappropriate Contact
• Insufficient Data
• Invalid Phone Number
• No Business Opportunity
• Opportunity in Progress
• Other
• Recently Contacted (<30 days)
• Data Entry/System Error
• Already Owns Product
• Targeting Criteria Not Met

For information about editing picklist values, see Changing Picklist Values.

NOTE: If you rename the Other value, the Reject Reason field still becomes a required field when the user selects the renamed value in the Reject a Lead page.

About Restricting Reject Code Values

The Status field is displayed in the Reject a Lead page. It is read-only and is set to Rejected. You can restrict the values that are available for users to select in the Reject Code field in the Reject a Lead page by defining a cascading picklist that has the Status field as the parent picklist and the Reject Code field as the related picklist. For information about defining cascading picklists, see Defining Cascading Picklists. You can also disable reject code values, see Changing Picklist Values.

NOTE: You can use only the Status field as a parent pickilst to restrict the values in the Reject Code field.