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Service and Communications > Managing Service and Communications > Process of Creating a Service Request
Process of Creating a Service Request
To create a service request, perform the following tasks:
- Verify the customer information and record the service issue.
- Use service scripts to consistently apply company procedures, such as identifying problems and escalating issues.
For more information about scripts, see Using Service Request Scripts.
- Assign service requests to service representatives, see Assigning Service Requests.
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