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Analytics > Designing an Analysis > Getting Started with Analytics > Selecting Subject Areas > Solutions Historical Analytics Subject Area

Solutions Historical Analytics Subject Area

Availability

This subject area is available in all editions of Oracle CRM On Demand.

Business Purpose

In this subject area, you can analyze solutions by product, product category, service request, and expiration date dimensions, as well as the relationship between solutions and their associated service requests. You can also analyze important solution and related service requests metrics that help your company to evaluate the status and effectiveness of solutions.

Relationship Type

Many-to-Many

Dimensions

This subject area has the following dimensions:

• Expiration Date
• Product
• Product Category
• Service Request
• Solution

Metrics

The complete list of metrics for this subject area is as follows:

• Solution Custom Metrics
  • Average (Avg) Indexed Currency 0
  • Average (Avg) Indexed Number 0
  • Indexed Currency 0
  • Indexed Number 0
• Number (#) of Solutions
• Number (#) of Approved Solutions
• Number (#) of Published Solutions
• Number (#) of Obsolete Solutions
• Number (#) of SRs
• Number (#) of Open SRs
• Number (#) of Closed SRs

Usage Notes

The Service Request dimension includes a Book hierarchy, which enables you to analyze metrics and related attributes at any level.