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Personalizing Your Application > Setting Up Your Security Questions

Setting Up Your Security Questions

If you forget your password for Oracle CRM On Demand, your security questions are used. You set up your security questions when you sign in to Oracle CRM On Demand for the first time. However, you can change your security questions and answers at any time.

What Happens If You Forget Your Password?

If you forget your password for Oracle CRM On Demand, you can click the Can't Access Your Account? link on the Oracle CRM On Demand Sign-In page, and then click the I Forgot My Password link to reset your password. Oracle CRM On Demand then sends an email to you that contains a temporary link to the application. When you access the temporary link, you are required to answer your security questions for authentication. When you answer the questions correctly, then you can set up your password in Oracle CRM On Demand. For more information about resetting your password if you forget it, see Retrieving Your User Sign-In ID or Resetting Your Password.

NOTE: If you forget your user sign-in ID, you can also use the Can't Access Your Account? link on the Oracle CRM On Demand Sign-In page to submit a request to have your user sign-in ID sent to you by email.

The following procedure describes how to set up your security questions.

To set up your security questions

1. In the upper-right corner of any page, click the My Setup global link.
2. In the Personal Profile section, click the Personal Profile link.
3. On the Personal Profile page, click the My Security Questions link.
4. On the My Security Questions page, if you are not setting up your security questions for the first time, enter your password for Oracle CRM On Demand in the Current Password field.
5. Select the questions, and enter the answers.

   NOTE: An answer cannot exceed 100 characters.

6. Save the record.

TIP: Take note of the security questions and answers that you set up, so that you have the information readily available if you forget your password.