Oracle CRM On Demand for Partner Relationship Management Configuration Guide > Managing Partner Relationships > About Training and Certification Management >

About Courses

A course is a structured educational program that imparts a specific set of skills to an individual. Many companies, especially those that deal with complex products or services, require their partners and resellers to be adequately trained in and familiar with what they sell. Courses thus become a mechanism to disseminate knowledge and information about a company's offerings. Typically, courses focus on a specific product or product family. However, at times, they might also deal with generic concepts or principles.

In Oracle CRM On Demand, a course is defined as being associated with a specific product or a set of products. Likewise, a course can also be associated with a single product category, several product categories, or no product categories at all. Oracle CRM On Demand enables you to capture several basic attributes of a course. However, you also have the flexibility to define your own fields and relationships on the course record to better help you meet your business requirements.

Courses might be offered by the company itself, out-sourced to designated training service providers, or both. With Oracle CRM On Demand you can define the list of third-party vendors offering the course and publish the list to partners. After a course is published, partner employees can enroll contacts on the course.