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Service Requests Real-Time Reporting Subject AreaAvailabilityThis subject area is available in all editions of Oracle CRM On Demand. Business PurposeThis subject area provides the ability to analyse service requests by account, contact, service request, user, partner, and date dimensions. It helps you to measure and analyse important performance metrics of the customer service request organisation, including how long service requests have been open and the average duration to close them. Using these performance metrics for service requests can help your company to improve customer satisfaction, employee productivity, and reduce operational costs. Relationship TypeSimple DimensionsThis subject area has the following dimensions:
MetricsThe complete list of metrics for this subject area is as follows:
Usage Notes
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Published August 2018 | Copyright © 2005, 2018, Oracle. All rights reserved. Legal Notices. |