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About Disabling Customised Code for Users

When you are troubleshooting a technical issue for a user in Oracle CRM On Demand, you might want to disable all customised code, including the customised code in custom Web applets and all custom HTML head additions, for that user. If the issue no longer occurs when the customised code is disabled, then it is likely that the customised code is the cause of the issue. Also, if you contact Oracle for assistance, then you might be asked to disable all customised code to help troubleshoot the issue.

The Customised Code Enablement field in a user's profile allows administrators to disable all of the customised code for that user, and also to enable the customised code indicator for the user. When the customised code indicator is enabled for a user, one of the following messages appears at the bottom of each page that the user accesses in Oracle CRM On Demand:

  • Customised code active. Customised code is detected and is active in the current page.
  • Customised code not detected. No customised code is detected in the current page.
  • Customised code disabled. Customised code is detected for the current page, but the customised code is disabled.

For information about the options that are available in the Customised Code Enablement field, see User Fields.

NOTE: If you add the Customised Code Enablement field to the User Owner page layout for a user role, then users who have that role can disable the customised code and enable the customised code indicator for themselves.

About Customised Code in Source Code

When customised code is active in a page, the customised code is visible in the source code for the page, with comments to mark the start and end of the customised code. When the customised code is disabled, the customised code is not included in the source code for the page. Instead, the source code includes a comment to indicate that the customised code is disabled.


Published August 2018 Copyright © 2005, 2018, Oracle. All rights reserved. Legal Notices.