7. Annexure – Events and Advices for Collections

This chapter contains the following section:

7.1 Collection Events

This section contains the following topics:

7.1.1 List of Events

The following is an exhaustive list of events that can take place during the life-cycle of Collection module.

Sr. No.

Event Code

Description

New Version?

1

CQAS

Collection Queue Assignment

Y

2

CASG

Collection Agent Assignment

Y

3

CNIB

Interaction Booking

N

4

CNAP

Interaction Approval

N

5

CNRJ

Interaction Rejection

N

6

CNEX

Interaction Execution

N

7

CNMS

Interaction Reminder Message

N

8

BFEE

Broken promise Penalty Charge.

N

9

RFEE

Reversal of Broken Promise Fee

N

10

CAMD

Collection amendment

Y

11

CIAM

Collection Interaction Amend­ment

N

12

CLOS

Collection Closure

N

13

CLST

Collection State Change

N

14

INIT

Collection Initiation

Y

7.1.2 Advices

The following advice is available for Collection Module. The advice is sent only to the customer. There will not be any advices for the collection Agent except when he holds an account with the bank.

Sr. No.

Message Type

Description

1

COLL_RE­MINDER

Collection Reminder Mes­sage

The following Advice tags are provided for the above message.

Sr. No.

Advice Tags

Description

Message Type

1

_COLL-AGENT-ID_

The Collection Agent Id

COLL_RE­MINDER

2

_COLL-AGENT-NAME_

Collection Agent Name

COLL_RE­MINDER

3

_CUST-ID_

Customer ID

COLL_RE­MINDER

4

_ACTION-CODE_

Follow-up Mode Description

COLL_RE­MINDER

5

_ASSET-REF_

Asset Reference number.

COLL_RE­MINDER

6

_ASSET-CCY_

Asset Currency

COLL_RE­MINDER

7

_INTERACTION-REFERENCE_

Interaction Reference Generated by the system. Will be null if the message is not linked to an existing interaction.

COLL_RE­MINDER

8

_INTERACTION-PLACE_

Interaction place as captured in the system. Will be null if the message is not linked to an existing interac­tion.

COLL_RE­MINDER

9

_INTERACTION-TIME_

Interaction time. Will be null if the message is not linked to an existing interaction.

COLL_RE­MINDER

10

_INTERACTION-COMMENTS_

Interaction Comments. Will be null if the message is not linked to an existing interaction.

COLL_RE­MINDER

11

_INTERACTION-DATE_

Interaction Date. Will be null if the message is not linked to an existing interaction.

COLL_RE­MINDER

12

_NEXT-ACTION-DATE_

Next Action Date. Will be null if the message is not linked to an existing interaction.

COLL_RE­MINDER

13

_ADDL-TXT_

The Additional text keyed in the diary message screen.

COLL_RE­MINDER

14

_PTP-AMOUNT_

Amount the Customer has prom­ised to pay. Will be null if the mes­sage is not linked to an existing interaction.

COLL_RE­MINDER

15

_PTP-DATE_

Date by which the above amount will be paid. Will be null if the mes­sage is not linked to an existing interaction.

COLL_RE­MINDER

16

_TOTAL-PTP-AMT_

Total PTP amount

COLL_RE­MINDER

17

_ASSET-OUT­STANDING_

Total Amount outstanding for the Asset.

COLL_RE­MINDER

18

_COLLECTION-REF_

Collection Reference associated with this message.

COLL_RE­MINDER

19

_COLLECTION-STATE_

Collection State

COLL_RE­MINDER

20

_COLLECTION-Q_

Collection Queue.

COLL_RE­MINDER

21

_PTP-CHG_

PTP Charge calculated

COLL_RE­MINDER

7.1.3 Process Codes for Collection Module

The following is a list of process codes that are available to serve the reference number generation across various screens.

Process Code

Purpose

ZCAA

Reference Number generated during Assignment/Re-assignment of Collection Agent

ZINT

For Customer Interaction recording, Interaction reference.

ZCQC

Queue Change reference Generation

ZCBK

Bulk reference used in the two queue screens.