Redeeming Coupons, Certificates, and Credits (WCPN)
Purpose: Coupons and gift certificates that you generate appear on the Work with Coupon Redemption screen. This screen also displays merchandise and bonus credits generated by the Refund system, as well as coupons entered and redeemed on an order during Order Entry.
See Purging Coupon Redemption Records (MPCP) for information on purging redeemed and expired coupon records from the Coupon Redemption table.
System updates: These functions write records to the Coupon Redemption table:
• Process Gift Certificates Screen (MPGC)
• Processing Refunds (MREF) (bonus and merchandise credits)
• Entering Orders and Performing Order Maintenance, when a customer uses a coupon as a form of payment that was not originally created by the Generate Coupons function
In this topic:
• Work with Coupon Redemption Screen
• Voiding or Redeeming a Coupon
• Work with Coupon Redemption by Customer Screen
Work with Coupon Redemption Screen
Purpose: Use this screen to review coupons, gift certificates, and bonus credits that are on file, including whether they are created, redeemed, or expired.
How to display this screen: Enter WCPN in the Fast path field at the top of any menu or select the Work with Coupon Redemption option from a menu.
Field |
Description |
Coupon# |
The number of the coupon, gift certificate, merchandise credit, or bonus credit purchased or applied as payment on an order. Numeric, 7 positions; optional. |
Typ (Type) |
A code that identifies the type of coupon. Valid values are: • Bonus Credit • Regular Coupon • Gift Certificate • Merchandise Credit A bonus credit is issued in the amount of the refund plus a bonus percentage. The bonus percentage is defined in the Bonus Credit Bonus % (B70) system control value. Optional. |
Value |
The dollar value of the coupon, gift certificate, bonus, or merchandise credit. Numeric, 9 positions with a 2-place decimal; optional. |
Date printed |
The date when the coupon, gift certificate, bonus, or merchandise credit was generated (for example, through the Process Gift Certificates Screen (MPGC)) or entered on the system. Numeric, 6 positions (MMDDYY format); optional. |
Redeemed |
The date when the customer applied the coupon, gift certificate, bonus credit, or merchandise credit towards a new order. Numeric, 6 positions (MMDDYY format); optional. |
Expired |
The date when the coupon will no longer be usable. Only coupons are created with expiration dates. When you void a coupon, gift certificate, merchandise credit, or bonus credit, the system updates the expiration date to the current date. However, you can still redeem the coupon, gift certificate, merchandise credit, or bonus credit if it is used as payment on the same day it expires. Numeric, 6 positions (MMDDYY format); optional. |
Order # creating |
The number of the order containing the gift certificate (as a line item) or the order that generated the merchandise credit, bonus credit, or sales credit. Numeric, 7 positions; optional. |
Order # Redeeming |
The number of the order where the coupon, gift certificate, merchandise credit, or bonus credit was applied as payment. Note: This field is set to zero (0) if the coupon, gift certificate, or bonus credit has not been redeemed. Numeric, 8 positions; optional. |
Screen Option |
Procedure |
Void a coupon |
Select Void for a coupon to void it. See Voiding or Redeeming a Coupon. |
Display a coupon |
Select Display for a coupon to advance to the Display Coupon Screen. |
Redeem a coupon |
Select Redeem for a coupon to identify a coupon as “redeemed.” See Voiding or Redeeming a Coupon. |
Review coupon information for a particular customer |
Select Scan by Cust to scan for a coupon by customer. See Prompt for Customer Window. |
To void: Select Void for a coupon, gift certificate, merchandise credit, or bonus credit at the Work with Coupon Redemption Screen to void it.
A pop-up window prompts you to confirm the void.
You can void any coupon, gift certificate, merchandise credit, or bonus credit that has not been redeemed or previously voided. The system updates the Date expired field with the current date.
Note: The system does not allow you to redeem a voided coupon, gift certificate, merchandise credit, or bonus credit unless it is used as payment on the same day that it is voided.
To redeem: Select Redeem for a coupon at the Work with Coupon Redemption Screen to identify it as “redeemed.”
Example: |
The customer places a phone order, saying that she will be using a coupon as payment. She does not have the coupon in hand, so she cannot give you the coupon number or amount. You can enter and redeem an unnumbered coupon and ask the customer to call you back with the coupon information. When the customer calls back, you use the Redeem option (Redeem) on the Work with Coupon Redemption Screen to: • Identify the correct coupon as "redeemed" • Update the date redeemed to the current date • Prevent the customer from using the coupon again |
When you use this option, a pop-up window prompts you to confirm.
Display a coupon: Select Display for a coupon at the Work with Coupon Redemption Screen to advance to this screen.
Field descriptions: The fields not described in the Work with Coupon Redemption Screen are described below.
Field |
Description |
Customer (Customer number) |
The number of the customer who purchases or redeems the coupon. Until the coupon is redeemed, the number of the purchasing customer displays here; after redemption, the redeeming customer number displays. Numeric, 9 positions; display-only. |
Customer name (Unlabeled field to the right of the customer number) |
The name of the customer who purchases or redeems the coupon. Until the coupon is redeemed, the name of the purchasing customer displays here; after redemption, the name of the redeeming customer displays. Alphanumeric, 41 positions; display-only. |
Purpose: Use this option to scan for a coupon by customer name or number. You can scan for:
• gift certificates that the customer purchases
• coupons or credits the customer receives
• coupons, credits, or gift certificates that the customer redeems
Note: Coupons are associated with a customer unless a different customer redeems them; at that point, a coupon becomes associated with the redeeming customer.
Selecting a customer for scanning: Select Scan by Cust at the Work with Coupon Redemption Screen to display this window. Use this window to identify the customer number or name that you want to use for scanning.
Field |
Description |
Customer # (Sold to customer number) |
A number that identifies a customer who places an order. Numeric, 9 positions; optional. |
Last name (Sold to customer last name) |
The last name of the customer who places an order. See Using the Order Inquiry Scan Screens (OIOM), for more information on scanning by customer name. Alphanumeric, 25 positions; optional. |
Completing this window: You advance to the Work with Coupon Redemption by Customer Screen.
Work with Coupon Redemption by Customer Screen
Purpose: Use this screen to review coupon redemption information for a particular customer. This screen presents:
• gift certificates the customer purchases
• coupons or credits issued to the customer
• coupons, credits or gift certificates the customer redeems
Note: Coupons are associated with a customer unless a different customer redeems them; at that point, a coupon becomes associated with the redeeming customer.
How to display this screen: Complete the Prompt for Customer Window.
For more information: See Work with Coupon Redemption Screen or Display Coupon Screen for field descriptions.
