Purpose: Use this screen to define the percentage to be used when calculating the value of a refund check if it is returned to be used as a bonus credit.
Percentage field: Enter the percentage amount to add to a customer's refund if the customer uses the refund as payment towards another order. This percentage is added to refund checks that you change to bonus credits through the Work with Refunds function. This feature enables you to refund the customer an additional amount if the customer does not cash the refund check, but instead, uses the credit towards a purchase.
The customer receives the original refund amount plus a percentage of the refund. This is a 5-position field with a 2-place decimal.
For example, if the refund check is for $50.00 and the percentage defined for this value is 10%, the total amount of the refund (if applied as a payment) is $55.00.
For more information: See Managing Returns.
