Table of Contents
1. Navigation
1.1 Audience
1.2 Conventions Used
1.3 Logging In
1.4 Template and Navigation
1.4.1 Home Screen
1.4.2 Screens
1.5 Common Operations
1.5.1 Basic Operations
1.5.2 Basic Actions
1.5.3 Personalization Options
1.6 Keyboard Compatibility
1.6.1 Keyboard Compatibility
1.7 Tool Tips
1.8 Accessibility
1.8.1 Understanding Accessibility
1.8.2 Application Accessibility Preferences
1.8.3 Documentation Accessibility Preferences
2. Search Function
2.1 Search Criteria
2.2 Searching for an Application
2.2.1 Search/Task tab
2.2.2 Quick Search section
2.3 Searching for an Account and Customer
2.3.1 Quick Search section
2.3.2 Search Using Customer Details
2.3.3 Search Using Account Details
2.3.4 Search Using Business Details
3. Dashboards
3.1 Introduction
3.2 Dashboards
3.3 User Productivity
3.3.1 Viewing the Customer Service/Collection tasks
3.4 System Monitor
3.4.1 Monitoring Batch Jobs
3.4.2 Monitoring Jobs
3.4.3 Monitoring Services
3.4.4 Database Server Log Files
3.4.5 Parked Transactions
3.4.6 Monitoring Users
3.5 Producer Analysis
3.6 Process Files
3.6.1 Incoming Process File
3.6.2 Outgoing Process File
4. Customer Service
4.1 Introduction
4.1.1 Quick Search section
4.2 Customer Service screen
4.3 Customer Service screen’s Summary tab
4.4 Customer Service screen’s Collections tab
4.5 Customer Service screen’s Customer Service tab
4.5.1 Call Activities sub tab
4.5.2 Maintenance sub tab
4.5.3 Comments sub tab
4.5.4 Promises sub tab
4.5.5 Checklists sub tab
4.5.6 Tracking Attributes sub tab
4.5.7 Field Investigation Sub Tab
4.5.8 References sub tab
4.5.9 Correspondence sub tab
4.5.10 Letters sub tab
4.5.11 Document Tracking sub tab
4.5.12 Scenario Analysis sub tab
4.5.13 Access History
4.6 Customer Service screen’s Account Details tab
4.6.1 Account Details sub tab
4.6.2 Statements sub tab
4.6.3 Rate Schedule sub tab
4.6.4 Insurances sub tab
4.6.5 Condition Details sub tab
4.6.6 Securitization Sub Tab
4.6.7 Contract Information sub tab
4.6.8 Escrow sub tab
4.7 Customer Service screen’s Customer Details tab
4.7.1 Customer sub tab
4.7.2 Business sub tab
4.8 Customer Service screen’s Customer Preferences tab
4.9 Customer Service screen’s Transaction History tab
4.9.1 Balances sub tab
4.9.2 Transactions sub tab
4.9.3 Sale Transfer Transactions
4.9.4 Payment Rating sub tab
4.9.5 Due Date History sub tab
4.9.6 Repayment Schedule sub tab
4.9.7 Work Order sub tab
4.10 Customer Service screen’s Pmt Modes tab
4.10.1 ACH sub tab
4.10.2 Coupon sub tab
4.10.3 Post Dated Checks sub tab
4.10.4 Payment Arrangement sub tab
4.11 Customer Service screen’s Bankruptcy tab
4.11.1 Call Activities sub tab
4.11.2 Comments sub tab
4.11.3 Due Date History sub tab
4.12 Customer Service screen’s Repo/Foreclosure tab
4.12.1 Repossession sub tab
4.12.2 Foreclosure sub tab
4.12.3 Analysis sub tab
4.12.4 Remarketing sub tab
4.12.5 Call Activities sub tab
4.12.6 Comments sub tab
4.12.7 Due Date History sub tab
4.13 Customer Service screen’s Deficiency tab
4.13.1 Call Activities sub tab
4.13.2 Comments sub tab
4.13.3 Due Date History sub tab
4.14 Customer Service screen’s Collateral tab
4.14.1 Valuation sub tab
4.14.2 Tracking sub tab
4.14.3 Seller sub tab
4.15 Customer Service screen’s Bureau tab
4.16 Customer Service screen’s Timeline tab
4.17 Customer Service screen’s Cross/Up Sell Activities tab
4.17.1 Edit Cross/Up Sell Activity
4.17.2 Create Simple Application
4.17.3 Close Opportunity
4.18 Customer Service screen’s External Interfaces tab
4.18.1 Accept or Reject Bankruptcy Details
4.19 Review Request
4.19.1 Filter and View Review Requests
4.19.2 Create and Send Review Request
4.19.3 Reviewing a Request
4.19.4 Responding to Review Request
4.19.5 Reassign Review Request
4.19.6 E-mailing Review Request
4.19.7 Closing Review Request
4.19.8 Complete Review Request
4.20 Queue Assignment
4.20.1 Using Queue Search
4.20.2 Queues sub tab
4.20.3 Criteria sub tab
4.20.4 Queue Assignment sub tab
4.20.5 Reassign Users in Queue
4.20.6 Filter Accounts based on Queue Criteria
4.20.7 View Accounts in Sort Order Sequence
4.20.8 Track Activity Status
5. Customer Credit Limit
5.1 Introduction
5.2 Search tab
5.3 Customer/Business tab
5.3.1 Transactions sub tab
5.3.2 Addresses sub tab
5.3.3 Telecoms sub tab
5.3.4 Employments sub tab
5.3.5 Partners sub tab
5.3.6 Affiliates sub tab
5.3.7 Tracking Attributes sub tab
5.3.8 Accounts sub tab
5.3.9 Applications sub tab
5.3.10 Comments sub tab
5.3.11 Documents sub tab
6. Securitization
6.1 Pool Inquiry
6.1.1 Pool Transactions
6.1.2 Pool Accounts
6.1.3 Product
6.1.4 Status
6.1.5 Rate
6.1.6 Delinquency
6.1.7 Term
6.2 Pool Creation
7. Transaction Authorization
7.1 Transaction Authorization screen
7.2 Authorization History tab
7.3 Review Request Tab
7.4 Review Request
7.4.1 Filter and View Review Requests
7.4.2 Create and Send Review Request
7.4.3 Reviewing a Request
7.4.4 Responding to Review Request
7.4.5 Reassign Review Request
7.4.6 E-mailing Review Request
7.4.7 Closing Review Request
7.4.8 Complete Review Request
8. Post Dated Cheques (PDC) Management
8.1 PDC Entry Tab
8.2 PDC Maintenance Tab
8.3 Search Tab
9. Escrow Transactions
9.1 Escrow Transaction
9.1.1 Reprocessing an Analysis Batch with Error Status
9.2 Analysis Group Tab
9.2.1 Viewing Analysis Group tab
9.2.2 Approving the Analysis
9.2.3 Cancelling the Analysis
9.2.4 Reanalysing the Escrow Analysis
9.2.5 Deleting the Analysis
9.3 Accounts Tab
9.4 Escrow Disbursement Entry Tab
9.4.1 Viewing Open batches
9.4.2 Viewing All Batches
9.4.3 Locating a batch with an Error
9.4.4 Validating and Posting Batches
9.4.5 Holding an Escrow Disbursement Batch
9.4.6 Opening/Removing Hold on an Escrow Disbursement batch
9.4.7 Cancelling an escrow disbursement batch
9.5 Escrow Disbursement Maintenance Tab
9.5.1 Cancelling the Disbursement Maintenance
9.5.2 Viewing Cancelled Escrow Disbursement on the AP Requisition screen
9.6 Search Tab
10. Account Documents
10.1 Introduction
10.2 Account Document screen
10.2.1 Attaching a Document to an Account from a server
10.2.2 Attaching a Document to an Account from a Client Machine
10.2.3 Copying a Document
10.2.4 Moving a Document
10.2.5 Viewing a Document Attached to an Account
10.3 Document Tracking section
10.3.1 Locating an Account Document
10.3.2 Viewing a Document Attached to an Account
11. Collateral Management
11.1 Collateral Tab
11.1.1 Valuations Sub Tab
11.1.2 Tracking Sub Tab
11.1.3 Status History Sub Tab
11.1.4 Asset Relation Sub Tab
11.1.5 Audit Sub Tab
11.2 Search Tab
12. Tools
12.1 Loan Calculator
12.1.1 Parameters
12.1.2 Repayment Options
12.1.3 Amortization Schedule
12.1.4 Printing a Quote
12.1.5 Copy Calculation to Contract or Decision tab
12.2 Vehicle Evaluator
12.2.1 Attributes Tab
13. Oracle Financial Services Lending and Leasing Reports
13.1 Accounts Payable Log By Customer
13.2 Accounts Payable Log By Producer
13.3 Accounts Payable Log By Third Party
13.4 Accounts Payable Log By Vendor
13.5 GL Posting Log
13.6 Pool Txns Log By GL Post Dt
13.7 Producer Monetary Txns Log By GL Post DT
13.8 Producer Statement
13.9 Account Wise PDC List
13.10 Payment Posting (Daily Cash) Log
13.11 PDC Payslip
13.12 Pending PDC List
13.13 Pool Defaults
13.14 Pool Delinquency
13.15 Pool Liquidated Contracts
13.16 Pool Monthly Activity
13.17 Pool Payoffs
13.18 Pool Recovery
13.19 Pool Repurchased Accounts
13.20 Vendor - Invoice Log
13.21 Vendor - Work Order Log
13.22 Payment Receipt
13.23 Account Wise Payment Receipt
13.24 Account Payable (Servicing)
13.25 WorkList/Queue Log Summary
13.26 Payment Error Log
13.27 Payment Error Log by Suspense Amount
13.28 Amortized Txns Log By GL Post Dt - Loan
13.29 Monetary Txns Log By GL Post Dt - Loan
13.30 Payment Allocations Log By GL Post Dt - Loan
13.31 Advance Posting Error Log Desc Loan
13.32 Advance Posting Log Loan
13.33 Excess Payments (Refund) Log Loan
13.34 Payment Allocations Log Loan
13.35 Payment History Loan
13.36 Scheduled For Chargeoff Accounts Log Loan
13.37 Scheduled for Termination Accounts Log Loan
13.38 Trial Balance Loan
13.39 Loan Boarding Report
13.40 New Loan Upload - Edits
13.41 Charge Off Accounts Log - Loan
14. Producer
14.1 Producer Details tab
14.1.1 Payment Details
14.1.2 Compensation Plan
14.1.3 Subvention
14.1.4 Transactions
14.1.5 Holdback/Loss Reserve
14.1.6 Tracking Attributes
14.1.7 Contacts
14.1.8 Comments
14.1.9 Summary
14.1.10 Title Status Summary
14.2 Search Tab
15. Vendors
15.1 Vendors tab
15.1.1 Payment Details
15.1.2 Vendor Groups
15.1.3 Tracking Attributes
15.1.4 Comments
15.2 Assignment Allocation
15.2.1 Vendor Assignment Criteria
15.2.2 Vendor Assignment Allocation
15.3 Work Orders Tab
15.3.1 Services
15.3.2 Work Order History
15.3.3 Tracking Attributes
15.4 Follow-up Tab
15.4.1 Assigned Services
15.5 Invoices Tab
15.5.1 Auto Validate Invoice
15.5.2 Invoice Details sub tab
15.5.3 Accept/Reject Invoice details
15.5.4 Payment Schedules sub tab
15.5.5 Related Invoice/Work Order Details sub tab
15.5.6 Tracking Attributes sub tab
15.5.7 Business Rules
15.6 Search tab
16. Batch Transactions
16.1 Introduction
16.2 Advances
16.2.1 Advance Entry Tab
16.2.2 Advance Maintenance Tab
16.2.3 Search Tab
16.3 Payments
16.3.1 Lockbox Payments
16.3.2 ACH Payments
16.3.3 Bulk Upload of Payment Transactions
16.3.4 Manual Entry
16.3.5 Payments Entry Tab
16.3.6 Payment Maintenance Tab
16.3.7 Outbound Customer Extracts To Payment Agencies Batch
16.3.8 Search Tab
16.4 Fees
16.4.1 Fees Tab
16.5 Search screen
17. Interface
17.1 Introduction
17.2 AP Transactions
17.3 GL Transactions
17.3.1 Company tab
17.3.2 Account tab
17.4 Account Conversion
17.4.1 Conversion of Account screen
17.4.2 Applicants Sub Tab
17.4.3 Decision Tab
17.4.4 Contract Tab
17.4.5 Collateral Tab
17.4.6 Account Details Tab
17.4.7 Account Details’ Sub Tabs
17.4.8 Comment Tab
17.4.9 Verification Tab
17.4.10 Calculator Tab
17.4.11 Search Tab
Appendix A: Transaction Parameters
A.1 Monetary Transactions
A.1.1 Servicing Expenses
A.1.2 Late Charges
A.1.3 Nonsufficient Fund Fees
A.1.4 Repossession Expenses
A.1.5 Bankruptcy Expenses
A.1.6 Phone Pay Fees
A.1.7 Financed Insurances
A.1.8 Index/Margin Rates
A.1.9 Payoff Quotes
A.1.10 Backdated Payoff Quotes
A.1.11 Account Paidoff
A.1.12 Account Charge Off
A.1.13 Account Closure
A.1.14 Advance (Principal) Balance
A.1.15 Interest
A.1.16 Interest Accrual
A.1.17 Active Military Duty
A.1.18 Due Date Change
A.1.19 Change Term
A.1.20 Payment Refund Transaction
A.1.21 Extensions
A.1.22 Payment Amount
A.1.23 Prepayment Penalty
A.1.24 Escrow Payment
A.1.25 Escrow balance refund
A.1.26 Pay Off Quote Fee
A.1.27 Nonperforming Accounts
A.1.28 Convert a Precomputed (PC) Loan into a Simple Interest (SI) Loan
A.1.29 Account Settlement Transaction
A.1.30 Account Acceleration
A.2 Nonmonetary Transactions
A.2.1 Customer Name Maintenance
A.2.2 Customer Details Maintenance
A.2.3 Skipped Customers
A.2.4 Mark Customer as Deceased
A.2.5 Privacy Opt-Out Indicator
A.2.6 Correspondence (stopping)
A.2.7 Financed Insurance (modifying)
A.2.8 ACH Maintenance
A.2.9 Stop an ACH
A.2.10 Statement Reprinting (batch only)
A.2.11 Add ACH Bank
A.2.12 Post Dated Checks
A.2.13 Coupon Book Maintenance (batch only)
A.2.14 Extended Service Contract (ESC)
A.2.15 Insurance Maintenance
A.2.16 Escrow Information and Maintenance
A.2.17 Escrow Analysis Disbursements
A.2.18 Insurance Payment Maintenance
A.2.19 Adjust Dealer Compensation
A.2.20 Add / Modify Account Contact References
A.2.21 Account Statement Preference Mode
A.2.22 Cure Letter Date Maintenance
A.2.23 Recourse Details Maintenance
A.2.24 Sub Unit Account Transfer
A.2.25 Customer Credit Limit Transactions
A.3 Processing SCRA
A.3.1 Setting up Interest Rate for SCRA
A.4 Black Book Interface
Appendix B: Payment Amount Conversions
Appendix C: Generic Recovery Interface (GRI)
C.1 Introduction
C.1.1 Pre-requisites
C.2 Create Case
C.3 Update Case
C.4 Case Comments
C.5 Hold Case
C.6 Reopen Case
C.7 Reassign Case
C.8 Close Case
C.9 Case Updates Received via FireHose WebService
C.10 Case Repossession
C.11 Case Invoice
18. Account Acceleration
C.12 Introduction
C.13 Posting Account Acceleration
C.14 Reversing Account Acceleration
C.14.1 Account Acceleration and Reversal with ‘Principle First’ adjustment
C.14.2 Account Acceleration and Reversal with ‘Interest First’ adjustment