Starting the Upgrade Wizard

Subscribers use the Upgrade Wizard to install upgrade kits after they are retrieved. This task is a step in "Process of Retrieving, Installing, and Testing Upgrade Kits".

The process for invoking the Upgrade Wizard varies by subscriber type:

• For Siebel Server subscribers, the Upgrade Wizard is started manually (see "Retrieving Upgrade Kits for Siebel Regional Node Servers").

• For client subscribers, the Upgrade Wizard is started automatically after an upgrade is retrieved.

  The wizard automatically shuts down the Siebel client. It then displays a progress page as it completes the upgrade kit items for the upgrade kits that were retrieved.

Note: The items displayed on the Upgrade Wizard page vary, depending on the number and type of upgrade kits.

When the Upgrade Wizard has successfully installed the upgrade kit, the Siebel client is automatically restarted.

About Client Upgrade Error Recovery

Before beginning the upgrade process, the Upgrade Wizard makes a backup copy of every file affected by the upgrade. If errors are encountered in the upgrade process, then the Upgrade Wizard stops processing. A message indicates that the Upgrade Wizard did not complete successfully and suggests that you examine the log file for details. It also indicates to restart the Siebel application and attempt the upgrade again.

The next time the user restarts the Siebel client, a prompt appears that states that there had been an upgrade in process.

After the user clicks OK, another prompt appears where the user can cancel the upgrade or restart the upgrade from the point of failure. Canceling the upgrade will result in a cleanup. The user will not be able to restart this upgrade.

The Upgrade Wizard functionality includes error recovery for upgrades on individual files, such as Siebel database schema extensions or client configurations. However, rolling back upgrades always requires manual intervention.