About Assignment Objects

An assignment object is a repository representation of a data item type. In Siebel Assignment Manager, objects represent assignment entities to which candidates are matched based on assignment rules. The concept is analogous to business objects in Siebel Business Applications.

You must associate every assignment rule with at least one assignment object. Several predefined assignment objects are available for use by Assignment Manager for the most commonly used business entities in Siebel Business Applications. Some of the predefined assignment objects are:

• Account

• Activity

• Campaign

• Campaign Contact

• Contact

• Opportunity

• Order (Sales Credit Assignment)

• Product Defect

• Project

• Project Team

• Service Request

  
  

  Note: The predefined assignment objects are intended for guidance purposes and might not be applicable to your business needs. It is recommended that you review the configuration of these objects in Siebel Tools, and change them if needed, before you make use of them.

  
  

Alternatively, if your deployment requires additional assignment objects, then you can also create new objects using Siebel Tools. For information about creating new assignment objects, see Chapter 10, "Advanced Siebel Assignment Manager Configuration."

Caution: Because of the complex requirements involved, it is recommended that you submit a service request (SR) on My Oracle Support if you have to create new assignment objects. If you create your own assignment objects, then you risk the possibility that Siebel Assignment Manager might make incorrect assignments.