Siebel Business Process Framework: Workflow Guide > Developing Workflow Processes >

Job Roles That You Use to Develop a Workflow Process

This topic describes job roles that you can use to develop a workflow process. Job roles, job titles, and division of labor might vary significantly for your organization. The following job roles are associated with developing a workflow process:

• The business analyst considers business requirements for your organization and identifies the business processes to automate.
• The workflow configurator uses Siebel Tools to create a workflow process and to define objects, business services, and programs. Your organization can use the objects, business services, or programs that come predefined with Siebel CRM. The workflow configurator can also define custom objects, business services, and programs in Siebel Tools. This configurator can define a business service in the Siebel client. For more information, see Integration Platform Technologies: Siebel Enterprise Application Integration.
• The workflow administrator uses Siebel Workflow to monitor a workflow process in the Siebel client. To activate a workflow policy, the workflow administrator creates database triggers in a script and defines them in the Siebel database. The workflow administrator then starts the Siebel Server processes that run the workflow process and workflow policy. This person is typically a system administrator, database administrator, or someone from the Information Services department.
• The user uses the Siebel client and causes the workflow process or workflow policy to run. This person is typically an employee of your organization, and can also be a customer.