Siebel Business Process Framework: Workflow Guide > Example Workflow Processes > Defining a Workflow Process That Traverses a Record Set to Close Service Requests >

Creating the Workflow Process

This task is a step in Defining a Workflow Process That Traverses a Record Set to Close Service Requests.

In this topic you create a workflow process that does the following:

• Accepts a record of the Service Request business component. It does not process this record.
• To identify obsolete service requests, it queries the Service Request No Link business component for records whose Created date is more than one year old and whose Status is not Closed or Cancelled.
• Traverses records in the query result, modifying the Status, Sub-Status, Close Date, and Description fields so that they indicate the obsolete status of the record. For more information, see Using a Siebel Operation Step to Traverse a Record Set.

To create the workflow process

1. In Siebel Tools, create a new workflow process using values from the following table.

   Property	Value
   Process Name	Close Obsolete SRs
   Workflow Mode	Service Flow
   Business Object	Service Request

   For an example, see Creating the Workflow Process.

2. Add steps and connectors until your workflow process resembles the workflow illustrated in the following figure.

   The business service steps allow you to use the Watch window to debug the workflow. You remove them later.

   For more information, see Overview of Workflow Process Steps, and Diagramming a Workflow Process.

3. Click the canvas, making sure no workflow process step or connector is chosen.
4. Add seven new process properties using values from the following table.

   Name	In/Out	Business Object	Data Type
   SR Close Date	In/Out	Service Request	String
   SR Created Date	In/Out	Service Request	String
   SR Description	In/Out	Service Request	String
   SR Status	In/Out	Service Request	String
   noRecord	None	Service Request	String
   numAcceptedRecords	None	Service Request	Number
   vRowId	None	Service Request	Number

   The SR Close Date, SR Created Date, SR Description, and SR Status process properties allow you to use the Watch window in this example. They are not required to traverse record set. The noRecord, numAcceptedRecords, and vRowId process properties are required to traverse record set. For more information, see Using Process Properties.

   TIP:   To simplify defining a process property, you can define a process property, and then define fields for it. Right-click this process property, and then click Copy Record. Siebel Tools creates a copy of the process property that includes the same values as the original. For the copy, you can modify only those fields that require modification from the original.

5. Choose the File menu, and then the Save menu item.