Siebel Business Process Framework: Workflow Guide > Example Workflow Processes >

Defining a Workflow Process That Creates a Service Request

In this topic you create a workflow process that creates a service request. To develop this example, do the following tasks:

1. Creating the Workflow Process.
2. Defining Connectors for the Workflow Process.
3. Defining Properties for the Siebel Operation Steps.
4. Defining Input Arguments That Set the Commit Time.
5. Testing, Deploying, and Verifying the Workflow Process.

The workflow process that you create in this topic does the following:

• Detects when a user creates a new service request
• Assigns the new service request to the user who created the service request
• Changes the SR Sub-Status to Assigned
• Sets the commit time for the service request, depending on the priority
• Creates an activity that includes a description of research steps that the service request owner can perform to resolve the service request

You define a simple workflow process that a run-time event starts. You become familiar with the items that are involved in setting up this workflow process and you observe how a workflow process uses a run-time event to modify a service request.