Siebel Business Process Framework: Task UI Guide > Reference Materials for Siebel Task UI >

About Task Metrics

A task metric is a type of metric that collects and stores data about a task UI that Siebel CRM regularly saves to a data warehouse. You can use an online analytical processing (OLAP) tool, such as Oracle Business Intelligence, to analyze this data. You can collect timestamp metrics and property metrics. For more information, see Modifying How Siebel CRM Logs Data During Testing.

Timestamp Metrics

A timestamp metric is a type of metric that stores timestamps for a task UI. Siebel CRM requires the time when an event occurs so that it can measure the timeliness of a business process. For example, Siebel CRM requires the time a task starts and ends so that it can determine the amount of time that a user spends on a task.

If task metrics are turned on when you deploy a task UI, then Siebel CRM stores the following timestamps for the task:

• Task Started
• Task Paused
• Task Resumed
• Task Cancelled
• Task Completed

The collection and persistence of these timestamps incur a minimal and finite performance and scalability overhead. Siebel CRM does not collect timestamp metrics at the step level because the affect on performance is not acceptable.

Property Metrics

A property metric is a type of metric that stores metrics for a task property. It allows you to collect data about a task UI whose source is a task property. You can define a property metric to satisfy the requirements to measure business performance. The following tables store data for property metrics:

• S_WFA_ANLY_INFO
• S_WFA_ANLY_PROP
• S_WFA_ANLY_TS
• S_WFR_PROC_MTRC